Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We only accept returns if the items are defective or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The packaging must be packed with any protective cushioning products which was included in the original packaging, such as bubble wrap.
To complete your return, we require a receipt or proof of purchase.
Returns are evaluated on a case-by-case basis in which the reason of the return is considered and the condition of the product is evaluated to determine if a refund/exchange is to be granted. Refunds are performed either in the form of a partial refund or an exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and your product will be shipped to your specified address.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Late or Missing Refunds/Exchanges
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should mail your product to:
Fairway Green Office Park,
Office 1 – Dias Building,
3 Abrey Road, Kloof,
You will be responsible for paying for your own shipping costs for your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.